VisitEase | FAQs

Booking a Visit

01

How do I book a museum visit through VisitEase?

Booking a visit is quick and easy. Simply follow these steps:

Go to the Book Visit page from the navigation menu.
Select your preferred visit date and time slot.
Enter the number of visitors and fill in the required details.
Review your booking summary and confirm your reservation.
A confirmation will be sent to your registered email address.

02

Can I book tickets for a group or multiple visitors?

Yes! VisitEase supports group bookings. During the booking process, simply enter the total number of visitors in the designated field. Please note that group bookings are subject to availability, and some time slots may have a maximum capacity limit.

For large groups of 20 or more, we recommend booking at least 3–5 days in advance to ensure your preferred schedule is available.

03

How will I receive my booking confirmation?

Once your reservation is successfully submitted, a booking confirmation will be sent to the email address you provided during the booking process. The confirmation includes your booking reference number, visit date, time, and number of visitors.

You can also check your booking status anytime by visiting the Track Status page and entering your reference number.

If you do not receive a confirmation email within a few minutes, please check your spam or junk folder.

Account & Registration

04

Do I need to create an account to book a visit?

No, you do not need to create an account to make a reservation. VisitEase allows guest bookings — simply fill in your name, contact information, and visit details during checkout. However, creating an account gives you added benefits such as viewing your booking history and managing future reservations more conveniently.

05

How do I register for a VisitEase account?

To register, click the Sign Up or Register button on the homepage or booking page. You will be asked to provide your full name, email address, and a secure password. Once submitted, verify your email address through the confirmation link sent to your inbox, and your account will be ready to use.

Payment & Fees

06

What payment methods does VisitEase accept?

VisitEase currently accepts the following payment methods:

Cash on arrival (pay at the museum entrance)
GCash and other local e-wallets
Online bank transfer
Credit or debit card (Visa / Mastercard)

All online transactions are encrypted and secure. We do not store your card details on our servers.

07

Is my payment information safe on VisitEase?

Absolutely. VisitEase takes your security seriously. All payment transactions are processed through encrypted, industry-standard secure connections. Your financial information is never stored on our servers and is handled only by trusted payment gateways. You can book with complete peace of mind.

Museum Schedules & Hours

08

What are the museum's operating hours?

The museum is open Monday to Saturday, 9:00 AM – 6:00 PM. The museum is closed on Sundays and on selected public holidays. We recommend checking the VisitEase booking page for real-time availability before planning your visit.

Last entry is at 5:30 PM. Please arrive early to make the most of your visit.

09

How do I know if my preferred date is still available?

VisitEase features real-time availability — when you access the booking page and select a date, you will immediately see which time slots are open, limited, or fully booked. Dates that are unavailable will be grayed out or marked as full, so you can easily choose an alternative.

Cancellation & Rescheduling

10

Can I cancel or reschedule my booking?

Yes, you may cancel or reschedule your reservation subject to our policy guidelines. To do so, visit the Track Status page, enter your booking reference number, and select the option to modify or cancel your booking. We recommend making any changes at least 24 hours before your scheduled visit.

Cancellations or changes made less than 24 hours before the visit may not be eligible for rescheduling, depending on availability.

11

Will I get a refund if I cancel my booking?

Refund eligibility depends on the type of payment made and the timing of your cancellation:

Cash on arrival — No charge is made in advance, so no refund is needed.
Online payment — Cancellations made at least 48 hours in advance are eligible for a full refund processed within 3–5 business days.
Same-day cancellations — Refunds are not guaranteed and will be evaluated on a case-by-case basis.

Troubleshooting

12

I didn't receive a confirmation email. What should I do?

First, check your spam or junk mail folder — confirmation emails sometimes get filtered automatically. If it is not there, try the following:

Go to Track Status and enter your booking reference number to verify your reservation was recorded.
Ensure you entered the correct email address during booking.
Wait a few more minutes and refresh your inbox, as emails may occasionally be delayed.

If the issue persists, please contact us directly through our Help Center and provide your full name and booking date.

13

The booking page is not loading properly. How can I fix this?

If you are experiencing issues with the booking page, try these quick fixes:

Refresh the page or clear your browser's cache and cookies.
Try using a different browser (Chrome, Firefox, or Edge are recommended).
Check your internet connection and ensure it is stable.
Disable any browser extensions that may be blocking the page.

If the problem continues, the system may be undergoing maintenance. Please try again after a few minutes.

Frequently Asked Questions